Mr. Chromy has more than 25 years of operational, sales and marketing experience in the education loan collection industry with a long history serving Guaranty Agencies, Lenders and Universities as a third party service provider. He is an acknowledged collection industry leader with a successful history building three collection agencies, vertical markets and operational infrastructures. He is a detail-oriented professional whose core competencies span finance, credit risk scoring, collection, sales and information technology and known to deliver best-in-class collection centric solutions that identify and enhance core competencies of all employees and business units.
Professional Profile
- Successfully managed the 90 day implementation, development and execution of a collection agency startup in Austin, TX;
- Successfully instituted five cutting edge, financial receivable management programs into the commercial, government, and private industries, resulting in a boost in annual revenue by 238%;
- Led a collection agency to second place (out of 6), in a competitive evaluation, by meeting the increased delivery service requirements of clients, which enabled the company to achieve more than $600M in placements and the potential of accumulating almost $8M in revenue in a year;
- Played a major role building a collection agency from three to 650 employees and aided in accumulating $17M in annual revenue and more than $3B in placements in the first nine years;
- Raised output efficiency to a 660% increase and lowered reduction cost by 280% through effectively implementing technology, organizational and internal control structure; and
- Created groundbreaking customer relationship models as well as communication implementation strategies that ultimately beat all other competitors within the market.
Areas Of Expertise
Business Process Engineering
- Corporate Business Planning
- Corporate Sales Planning
- WiredContact Enterprise Programming, Hosting and Development
- Sales Training
- Bid Writing
- Collection and Customer Service Call Center Engineering
- Business Process Management (BPM) technologies
- Business Process Management System (BPMS)
- Performance Measurement
- Critical Success Factors (CSFs)
- Business Process Design/Measurement
- Process Improvement
- Reusable Business Processes Flows
- Services Oriented Architecture (SOA)
Programming Languages and Software Applications
- HTML
- JavaScript
- Standard Structured Query Language (SQL)
- MS Office: Excel, Access, Word, Outlook, PowerPoint, Publisher Visio
- Quickbooks
- NeatWorks
- Adobe Dreamweaver, Fireworks
- Adobe Acrobat 9 and lower